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3 trusty tips for dealing with resistant clients

Mark Tyrrell

If someone pushes you, should you push back?

How about if you pull them? Then you’ll be directing their energy rather than being made a victim of it. But you won’t be conflicting with it.

If your antagonist pulls you, do you pull back and get into a battle of wills? How about if you ‘encourage’ their pulling and help them do it by… pushing?

I wouldn’t want to equate therapy with martial arts, but sometimes we need to be artful when dealing with client ‘resistance’.

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